Troubleshooting

If encountering issues, please reach out to either isabella.lurie@vadoc.virginia.gov or VCECUSTSRVC@vadoc.virginia.gov to help solve the problem.

VCE will need the following information from you to diagnose the issue:

  1. Description of the issue, including printer model and cartridge model
  2. Pictures of error messages and the labels on the cartridges (not the box)
  3. Scans of print defects and pictures of the serial number (SN) of the printer and the cartridges from multiple angles
  4. VCE PO number for the ordered cartridges

Once we have received this information, VCE will work quickly to diagnose the issue and provide you with options to get you printing correctly again.

My experience with VCE has been nothing less than pleasant. They have excellent quality products as well as quick delivery services. They have been meeting our ordering needs for many years, from ink, toner to apparel for employees.  VCE will continue to be our preferred choice. Thanks!