Troubleshooting

If encountering issues, please reach out to either isabella.lurie@vadoc.virginia.gov or VCECUSTSRVC@vadoc.virginia.gov to help solve the problem.

VCE will need the following information from you to diagnose the issue:

  1. Description of the issue, including printer model and cartridge model
  2. Pictures of error messages and the labels on the cartridges (not the box)
  3. Scans of print defects and pictures of the serial number (SN) of the printer and the cartridges from multiple angles
  4. VCE PO number for the ordered cartridges

Once we have received this information, VCE will work quickly to diagnose the issue and provide you with options to get you printing correctly again.

I have recently attended several meetings wearing our new summer uniform, both on and off campus, and have received many compliments.  I have proudly told others that this was a Virginia Correctional Enterprises project and that we have been completely satisfied with the quality and service of VCE.