Troubleshooting

If encountering issues, please reach out to either isabella.lurie@vadoc.virginia.gov or VCECUSTSRVC@vadoc.virginia.gov to help solve the problem.

VCE will need the following information from you to diagnose the issue:

  1. Description of the issue, including printer model and cartridge model
  2. Pictures of error messages and the labels on the cartridges (not the box)
  3. Scans of print defects and pictures of the serial number (SN) of the printer and the cartridges from multiple angles

Once we have received this information, VCE will work quickly to diagnose the issue and provide you with options to get you printing correctly again.

Thanks VCE Team…..You all are Rock Stars!  I received the product at 11:45 am today, just in time for the upcoming NSU Executive Team Meeting!  I appreciate you all so much! Thank you all again for going above and beyond!